"...the billing department down the hall."

About Us

With more than 30 years of experience, MultiMed is an industry leading medical billing service. We restrict our client base to EMS providers to ensure deep expertise and a laser focus on this highly specialized area. Through dedicated staff, a commitment to compliance, and cutting-edge technologies, MultiMed offers best-in-class service.


Working with MultiMed means you'll never have to go it alone. We know cashflow is vital to your operations and will make sure reimbursements are courteously and persistently pursued. With MultiMed handling the billing, you're free to focus on what you do best—providing outstanding patient care.


Have a question? We're always just a phone call or email away, Need a brush-up on best practices? MultiMed offers on-site training opportunities for management and staff through our clinical educator.


The regulatory landscape around EMS is changing rapidly, and you deserve a voice in the process. At MultiMed, we show up for our clients. That's why we've worked with state assembly members, participated in phone and letter-writing campaigns, and made sure provider concerns are heard loud and clear when game-changing legislation is on the line.

Company History

MultiMed Billing Service was founded in Baldwinsville, New York in 1989 as one of the first dedicated ambulance billing companies in the United States. Now approaching its 30th anniversary, MultiMed represents more than 100 clients nationwide.

The company began as an extension of those clients, aiming to function as a seamless addition - the "billing department down the hall.""

Over the past three decades, the EMS landscape has changed drastically. MultiMed has evolved through all of it and our clients benefit from that longevity and experience. We maintain the "down the hall" feel by assigning each account a dedicated claim representative, who clients will get to know on a first-name basis. But standing behind that representative are the resources of a thriving company with highly specialized employees, a broad network of contacts and a breadth of experience in all areas related to EMS billing.

Meet the Management Team

bill long, founder

Bill Long
Founder & CEO

Bill founded MultiMed in 1989 and is proud to maintain relationships with the company's first clients to this day. In addition to serving as MultiMed's CEO and a member of the Board of Directors, he brings 20 years of claims experience at a leading insurance company. This provides a nuanced and invaluable understanding of the complete revenue cycle.

Under Bill's guidance, MultiMed has been named to the CNY Economic Champion and CNY Best Places Work lists in multiple years. He directs the company's charitable efforts, which span from regional fundraisers to local theater. He completed the Healthcare Business and Management Association (HBMA) Certified Executive program, and is a member of the American College of Healthcare Executives.

Bill holds a B.S. from Buffalo State University. He lives in Baldwinsville, New York, and enjoys playing golf and spending time with his family.

william shipman, senior vice president of sales

William Shipman
Senior Vice President, Sales

Bill has been with MultiMed since 1994. He is currently Senior Vice President and a member of the Board of Directors. As a subject matter expert in EMS data, Bill specializes in sophisticated analyses of the many factors at play on the business side of the industry. He knows MultiMed's clients intimately and is a valuable resource for their fiscal questions and concerns.

A committed advocate for EMS providers, Bill is an active member of UNYAN and has spoken with multiple state representatives on issues such as direct pay, air ambulance reimbursements and Medicaid crossover payments.

Bill holds a B.S. in Business Administration from the Rochester Institute of Technology. Originally from Penn Yan, New York, he has also lived in Connecticut and England. He lives with his wife and two sons in Baldwinsville, New York, and enjoys playing golf and coaching youth sports.

emily lester, director, operations

Emily Lester
Director, Operations

Emily manages the company's team of expert claims representatives as its Director of Operations. Since starting with MultiMed in 1995, she has built an unparalleled knowledge base in the intricacies of claim submission. With a keen eye toward issue-spotting, Emily ensures that information submitted is clean, complete, and compliant.

Emily holds an A.A. in Human Services from Genesee Community College. She lives in Baldwinsville, New York.

liz griffith, director, finance

Liz Griffith
Director, Finance

Since Liz joined MultiMed in 2014, she has fostered strong relationships across our client base. Our providers feel secure knowing her expert unit will guide them through onboarding, enrollments, revalidations, EFT-ERA options, month-end processes and ad hoc issues.

Prior to her time at MultiMed, Liz served as General Manager and Corporate Compliance Officer for a non-emergency transportation broker and Director of Operations for a not-for-profit program providing care for the elderly, as well as other agencies in New York and Pennsylvania. She is a member of the Medical Reimbursement & Coding Associate Degree Program Advisory Board at Bryant and Stratton College.

Liz holds an L.M.S.W from SUNY Buffalo and a B.A. in Psychology and Sociology from SUNY Geneseo. In addition to supporting her community through volunteer work with Francis House, she enjoys traveling with her family and attending their various sporting events.

john lester, vice president

John Lester
Vice President

John is a certified Paramedic with more than 17 years of EMS experience. He joined MultiMed in 2015 and oversees its Information Technology, remittance processing, and training programs.

With a unique background that blends experience in the field and sophisticated web development skills, John provides creative, customizable solutions that bring data to life for our clients. In addition to bespoke dashboards and virtually endless reporting options, he develops training tools personalized to each client that identify organizational issues and trends, and offers onsite and remote training to target those areas. Under John's direction MultiMed has won the eHealthcare Best Internet Homepage and Best Mobile Website awards in the Agency or Corporate Vendor division.

John holds an A.S. in Health from Monroe Community College. He enjoys camping, kayaking, snowmobiling and bicycling. John lives in Baldwinsville, New York.

elizabeth staple, in-house counsel and compliance officer

Elizabeth Staple
In-House Counsel and Chief Compliance Officer

Beth joined MultiMed in 2013 as its In-House Counsel and Chief Compliance Officer. She now also serves on the Board of Directors. She is a member of the New York State Bar Association Health Section Committee for Healthcare Providers and In-House Counsel, and in 2019 was appointed to the HBMA national Ethics Committee.

Beth was shortlisted for the C5 Women in Compliance Awards in both 2019 (Chief Compliance Officer, Small-Medium Sized Company) and 2020 (Chief Compliance Officer, Life Science Industry). Her writing has been featured in the American Health Lawyers Association's Connections magazine, as well as its In-House Counsel newsletter. She is the co-founder of the Tri-State Women's Compliance Network. Beth holds a J.D. from the Benjamin N. Cardozo School of Law and a B.S. in Public Relations from Syracuse University. She is also a trained mediator.

Beth enjoys reading, sports, and travel. She has a particular interest in issues involving the elderly, and volunteers with Meals on Wheels Greenwich and JCares Senior Luncheons. She lives in Stamford, Connecticut with her husband and three children.

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Questions? Get in touch!